Utilities

Fuel your business with high-quality client relationships.

Secure your utility company’s place in the move toward sustainable energy by building long-lasting client relationships with a cost-effective and scalable support team. We understand our clients’ goals, unique solutions, and strive to deliver improved results.

Customer Relationship Management

  • We understand the pressure your industry faces as well as the frustration of customers when their services don’t work as well as anticipated.
  • Acting as your primary contact center, we answer inbound calls and make outbound calls to inform customers of service disruptions or changes.

Cutting-edge Tech & Reporting Billing & Lifecycle Management

  • Omni-channel solutions allow your digital savvy clients to get in touch or check in via any device or channel.
  • Resolve issues quickly over the phone or through another method of contact (e.g. field team)

Emergency & Disaster Management

  • Our emergency call center support agents are well-equipped to manage large call volumes during natural disasters calmly.
  • Forecast high-impact areas using real-time data and prepare for greater customer call volumes ahead of time to stay on top of things.