Customer Relationship Management
We understand the pressure your industry faces as well as the frustration of customers when their services don’t work as well as anticipated.
- Acting as your primary contact center, we answer inbound calls and make outbound calls to inform customers of service disruptions or changes.
State-of-the-Art Tech & Reporting Billing & Lifecycle Management
Omni-channel solutions allow your digital savvy clients to get in touch or check in via any device or channel.
- Resolve issues quickly over the phone or through another method of contact (e.g. field team)
Emergency & Disaster Management
- Designed to effectively manage large call volumes in the face of a natural disaster
- EmpireOne GS teams are trained to keep your customers calm.
- Forecast high-impact areas in preparation for greater customer call volume and need.
- Generate data to advise you where the largest impacts are based on interactions we’ve had.