We Create Custom Solutions
For Small, Medium & Large Organizations
We understand that in today’s world, customer service is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact centre options, designed to meet the challenges of larger and growing organizations.Check our Success Stories
We create outsourcing solutions with strategic operations team. Knowledgeable human resources, robust technology infrastructure, and a determined client support system.
Our team are happy, service-oriented and highly motivated employees with the lowest attrition rate of 6.53%
Client and team collaboration of concepts and ideas; Create customized solutions; Partnership alliance for flawless implementation and Continuous monitoring, assessment and rebooting for seamless processes
Our new integrations between AI, analytics, and human touch will make your cloud contact center more productive and efficient than ever before.
Knowledge is key to success, Better access means greater control.
Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf. With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.
- Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf.
- With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.
We've got you covered on all fronts.
With EmpireOne, our omnichannel tools will increase value for your customers while delivering cost savings.
Our customer service experts work with live data to deliver personalized solutions to each customer, regardless of how they got in touch.
Our BPO solutions require minimal effort from your customers' end.
Customer Oriented Solutions
Key Performance Indicators
We understand that in today’s world, customer experience is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact center options, designed to meet the challenges of larger and growing organizations.
We Grow Together
We create a progressive system to teach people with minimal skills and take them to a higher level of professionalism and leadership. We empower and value our people, foster their advancement and reward excellence in the workplace.
The Power of ONE
The Power of ONE
Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.
Frequently Asked Questions
Click on the questions below or type your questions here.
What is the minimum number of agents we can start our account with?
You can start with a minimum of 5 people for your account.
What are your areas of expertise?
We are amazing at inbound, outbound customer service experience; customer service retention; back-office and administrative support; and inbound and outbound technical support.
How many languages does EmpireOne offer?
We offer support to English, French, Spanish Speaking clients and customers.
How many locations do we have?
Our headquarter is in Canada. We also have a site in the US, and 2 offices in the Philippines.
Are there any initiation fees or start-up fees?
There are no start-up fees when you start your business solution needs with EmpireOne.
How long does it take to get a small team up and running?
Usually it takes about 2-3 weeks depending on the complexity of the processes and the systems which is custom-built for your account which also includes getting the manpower.
What are the services and benefits that it offers to its staff and employees?
We provide benefits such as an employee loan program, health maintenance organization insurance benefits (includes dental insurance); shuttle service; free lunches and food packages; engagement and entertainment benefits (e.g singing/dancing rooms); sports and games (physical and online) and a whole lot more.
What are our Redundancies?
We use different cloud-computing support channels. We do not have in-house data because we believe this is an inefficient way for your business solutions needs. We use Google cloud computing, Amazon web services; Microsoft cloud computing network. For electricity - we have a 100% off-grid solar power system; generator system, multiple redundancies and internet.
What Services Do You Offer?
We are an omnichannel contact center. We provide inbound and outbound calls; live chat service; email support service; and text messaging support service.
What's the history of EmpireOne?
We've been in business for over a decade, it has multiple locations all over Canada, US, and the Philippines. We are a growing company with more than a 600 employees and more. We believe in efficiency.