Delivering Great Experiences, One Interaction at a Time

EmpireOne offers a wide range of omnichannel contact center services that are customizable, scalable, and cost-effective.

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We Create Custom Solutions
For Small, Medium & Large Organizations

We understand that in today’s world, customer service is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact centre options, designed to meet the challenges of larger and growing organizations.

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Our Approach

We create outsourcing solutions with strategic operations team. Knowledgeable human resources, robust technology infrastructure, and a determined client support system.

People

Our team are happy, service-oriented and highly motivated employees with the lowest attrition rate of 6.53%

Process

Client and team collaboration of concepts and ideas; Create customized solutions; Partnership alliance for flawless implementation and Continuous monitoring, assessment and rebooting for seamless processes

Technology

Cutting edge technology solutions and equipment that provide peak levels of productivity and output

What's New

Our new integrations between AI, analytics, and human touch will make your cloud contact center more productive and efficient than ever before.

Knowledge is key to success, Better access means greater control.

Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf. With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.

  • Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf.
  • With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.

Support

We've got you covered on all fronts.

Cost Saving

With EmpireOne, our omnichannel tools will increase value for your customers while delivering cost savings.

Customized Solutions

Our customer service experts work with live data to deliver personalized solutions to each customer, regardless of how they got in touch.

Less Effort

Our BPO solutions require minimal effort from your customers' end.

Customer Oriented Solutions

Key Performance Indicators

We understand that in today’s world, customer experience is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact center options, designed to meet the challenges of larger and growing organizations.

We Grow Together

We create a progressive system to teach people with minimal skills and take them to a higher level of professionalism and leadership. We empower and value our people, foster their advancement and reward excellence in the workplace.

The Power of ONE

The Power of ONE

Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.

Let's Partner Up

Let's Partner Up

A good partnership is one based on trust and reliability. Ambitious and progressive leaders need committed global partners. We commit to your success and can bet that the results will ensure a lasting relationship.

Frequently Asked Questions

Click on the questions below or type your questions here.

  • You can start with a minimum of 5 people for your account.

  • We are amazing at inbound, outbound customer service experience; customer service retention; back-office and administrative support; and inbound and outbound technical support.

  • We offer support to English, French, Spanish Speaking clients and customers.

  • Our headquarter is in Canada. We also have a site in the US, and 2 offices in the Philippines.

  • There are no start-up fees when you start your business solution needs with EmpireOne.

  • Usually it takes about 2-3 weeks depending on the complexity of the processes and the systems which is custom-built for your account which also includes getting the manpower.

  • We provide benefits such as an employee loan program, health maintenance organization insurance benefits (includes dental insurance); shuttle service; free lunches and food packages; engagement and entertainment benefits (e.g singing/dancing rooms); sports and games (physical and online) and a whole lot more.

  • We use different cloud-computing support channels. We do not have in-house data because we believe this is an inefficient way for your business solutions needs. We use Google cloud computing, Amazon web services; Microsoft cloud computing network. For electricity - we have a 100% off-grid solar power system; generator system, multiple redundancies and internet.

  • We are an omnichannel contact center. We provide inbound and outbound calls; live chat service; email support service; and text messaging support service.

  • We've been in business for over a decade, it has multiple locations all over Canada, US, and the Philippines. We are a growing company with more than a 600 employees and more. We believe in efficiency.