We Design Custom Solutions
for Small, Medium, and Large Businesses
We understand how important customer service is in today's world. As a result, we provide our customers with a diverse range of customizable, scalable, and flexible contact center options designed to meet the needs of any organization.Check our Success Stories
We develop outsourcing solutions with our strategic operations team equipped with knowledgeable human resources, a strong technological infrastructure, and a dedicated client support system.
We will sit down with you to understand your company and its customer needs inside-out. Our agents use flexible, systematic, and customizable learning structures that maximize performance in every objective.
All your data and passwords are safely stored and encrypted on a secure cloud-based platform. Our facilities are 100% reliably solar-powered with a dedicated fibre-optic internet connection for smooth operations day in, and day out.
Best-in-class market service
With an extraordinarily competent technical team at the heart of our successful service, our industry-leading platforms for market service surpass in-house servers by a significant margin.
We’ve integrated the power of AI, data analytics, and world-class call center agents to make your cloud contact center a leader in getting things done.
Knowledge is essential for success, and better access means more control.
Get 24/7 access to a comprehensive analytics dashboard that shows you how well our cloud contact center is working for you.
- Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf.
- With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.
We’ve got you covered on all fronts
Reliable support teams. Lasting benefits
Our omnichannel technologies at EmpireOne will deliver smooth experiences to your customers while saving you expenses on hiring and training.
Our friendly support agents approach every customer problem with compassion and provide an effective solution based on their exact needs.
A hands-off & seamless process
By delegating your customer support needs to the experts, you can focus on managing your business while your customers don’t have to lift a finger.
Solutions that prioritize customers
Key Performance Indicators
We recognize that in today's world, customer satisfaction is critical. With a wide range of customizable, data-driven, and scalable contact center options for your company's ever-increasing customer demands, we know how to walk the walk.
Let’s grow together
We’ve built a progressive system rooted in a culture of continuous learning that takes passionate and motivated individuals and turns them into high-level customer support professionals who stand for impeccable service.
The Power of ONE
The Power of ONE
Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.
Frequently Asked Questions
Click on the questions below or type your questions here.
What is the minimum number of agents we can start our account with?
You can start with a minimum of 5 people for your account.
What are your areas of expertise?
We are amazing at inbound, outbound customer service experience; customer service retention; back-office and administrative support; and inbound and outbound technical support.
How many languages does EmpireOne offer?
We offer support to English, French, Spanish Speaking clients and customers.
How many locations do we have?
Our headquarter is in Canada. We also have a site in the US, and 2 offices in the Philippines.
Are there any initiation fees or start-up fees?
There are no start-up fees when you start your business solution needs with EmpireOne.
How long does it take to get a small team up and running?
Usually it takes about 2-3 weeks depending on the complexity of the processes and the systems which is custom-built for your account which also includes getting the manpower.
What are the services and benefits that it offers to its staff and employees?
We provide benefits such as an employee loan program, health maintenance organization insurance benefits (includes dental insurance); shuttle service; free lunches and food packages; engagement and entertainment benefits (e.g singing/dancing rooms); sports and games (physical and online) and a whole lot more.
What are our Redundancies?
We use different cloud-computing support channels. We do not have in-house data because we believe this is an inefficient way for your business solutions needs. We use Google cloud computing, Amazon web services; Microsoft cloud computing network. For electricity - we have a 100% off-grid solar power system; generator system, multiple redundancies and internet.
What Services Do You Offer?
We are an omnichannel contact center. We provide inbound and outbound calls; live chat service; email support service; and text messaging support service.
What's the history of EmpireOne?
We've been in business for over a decade, it has multiple locations all over Canada, US, and the Philippines. We are a growing company with more than a 600 employees and more. We believe in efficiency.