Delivering Great Experience, One Interaction at a Time

EmpireOne offers a wide array of contact center services that are customizable, scalable and flexible.

Our Performance is Unparalleled

We combine state-of-the-art technology, artificial intelligence, data analytics and the human touch.
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We create custom solutions
for small, medium & large organizations

We understand that in today’s world, customer service is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact centre options, designed to meet the challenges of larger and growing organizations.

We Deliver Great Experience

A system built to exceed your expectations and optimize your customers’ user experience.

 

People

All of our customer service experts have a post-secondary education and at least 5 years of prior experience in a high volume contact center setting.

Technology

We research your business and tailor-fit the latest technology that best fits our growth plan for you.

Process

Our BPO will fine-tune your system and show you results in optimal time.

Knowledge is the key to Success: Better Access Means Greater Control

Our new integrations between AI, analytics and service will make your cloud contact center more productive and efficient than ever before.

Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf. With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.

Our contact center is 100% Solar Powered with dedicated fiber optic internet connection.

The IT security configuration available is through IPS (Intrusion Preventive Systems) and other cloud security systems.

We adapt the best market service computing platforms that outperforms an inhouse server. The core of our successful service is provided by an extremely skilled Technical team.

Our Winning Edge

People

We have happy, service -oriented & highly motivated employees with the lowest annual attrition rate of 6.53%!

Process

* Client and team collaboration of concepts & ideas.
* Create customized solutions.
* Partnership alliance for flawless implementation.
* Continuous monitoring, assessment & rebooting for seamless processes.

Technology

We partner with world leader and cloud computing to have redundancies in place.

Understand your Key Performance Indicators

We understand that in today’s world, customer experience is everything. That’s why we offer our enterprise customers a wide array of customizable, scalable, and flexible contact center options, designed to meet the challenges of larger and growing organizations.

We’ve got you covered on all fronts

With EmpireOne, our omnichannel tools will increase value for your customers while delivering cost savings. Our customer service experts work with live data to deliver personalized solutions to each customer, regardless of how they got in touch. Our BPO solutions require minimal effort from your customers.

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The Power of ONE

Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.
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Let’s Partner Up

A good partnership is one based on trust and reliability. Ambitious and progressive leaders need committed global partners. We commit to your success and can bet that the results will ensure a lasting relationship.