Creating Outstanding Customer Experiences, One Interaction at a Time

EmpireOne provides a wide range of customizable, scalable, and cost-effective omnichannel contact center services.

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We Design Custom Solutions
for Small, Medium, and Large Businesses

We understand how important customer service is in today's world. As a result, we provide our customers with a diverse range of customizable, scalable, and flexible contact center options designed to meet the needs of any organization.

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Our Strategy

We develop outsourcing solutions with our strategic operations team equipped with knowledgeable human resources, a strong technological infrastructure, and a dedicated client support system.

Our Approach

We will sit down with you to understand your company and its customer needs inside-out. Our agents use flexible, systematic, and customizable learning structures that maximize performance in every objective.

Data security

All your data and passwords are safely stored and encrypted on a secure cloud-based platform. Our facilities are 100% reliably solar-powered with a dedicated fibre-optic internet connection for smooth operations day in, and day out.

Best-in-class market service

With an extraordinarily competent technical team at the heart of our successful service, our industry-leading platforms for market service surpass in-house servers by a significant margin.

What's New

We’ve integrated the power of AI, data analytics, and world-class call center agents to make your cloud contact center a leader in getting things done.

Knowledge is essential for success, and better access means more control.

Get 24/7 access to a comprehensive analytics dashboard that shows you how well our cloud contact center is working for you.

  • Access to your dashboard on our Cloud Contact Centre allows you visibility over all of the business that we conduct on your behalf.
  • With the aid of numerical and visual analytics, you can quickly assess how well our system is working for you.

We’ve got you covered on all fronts

Reliable support teams. Lasting benefits

Cost-effective outsourcing

Our omnichannel technologies at EmpireOne will deliver smooth experiences to your customers while saving you expenses on hiring and training.

Personalized solutions

Our friendly support agents approach every customer problem with compassion and provide an effective solution based on their exact needs.

A hands-off & seamless process

By delegating your customer support needs to the experts, you can focus on managing your business while your customers don’t have to lift a finger.

Solutions that prioritize customers

Key Performance Indicators

We recognize that in today's world, customer satisfaction is critical. With a wide range of customizable, data-driven, and scalable contact center options for your company's ever-increasing customer demands, we know how to walk the walk.

Let’s grow together

We’ve built a progressive system rooted in a culture of continuous learning that takes passionate and motivated individuals and turns them into high-level customer support professionals who stand for impeccable service.

The Power of ONE

The Power of ONE

Great organizations don’t identify as individual departments, so why should we? Rather than working as a separate unit, we work as an extension of your organization, helping you connect the dots between sales, support, and brand loyalty.

Let's Partner Up

Let's Partner Up

A good partnership is one based on trust and reliability. Ambitious and progressive leaders need committed global partners. We commit to your success and can bet that the results will ensure a lasting relationship.

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Frequently Asked Questions

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  • You can start with a minimum of 5 people for your account.

  • We are amazing at inbound, outbound customer service experience; customer service retention; back-office and administrative support; and inbound and outbound technical support.

  • We offer support to English, French, Spanish Speaking clients and customers.

  • Our headquarter is in Canada. We also have a site in the US, and 2 offices in the Philippines.

  • There are no start-up fees when you start your business solution needs with EmpireOne.

  • Usually it takes about 2-3 weeks depending on the complexity of the processes and the systems which is custom-built for your account which also includes getting the manpower.

  • We provide benefits such as an employee loan program, health maintenance organization insurance benefits (includes dental insurance); shuttle service; free lunches and food packages; engagement and entertainment benefits (e.g singing/dancing rooms); sports and games (physical and online) and a whole lot more.

  • We use different cloud-computing support channels. We do not have in-house data because we believe this is an inefficient way for your business solutions needs. We use Google cloud computing, Amazon web services; Microsoft cloud computing network. For electricity - we have a 100% off-grid solar power system; generator system, multiple redundancies and internet.

  • We are an omnichannel contact center. We provide inbound and outbound calls; live chat service; email support service; and text messaging support service.

  • We've been in business for over a decade, it has multiple locations all over Canada, US, and the Philippines. We are a growing company with more than a 600 employees and more. We believe in efficiency.