The telephone is a vital tool in the growth of your business. Customers will call, and they expect a swift response.
Dive deep into our comprehensive analysis exploring the integral role that business calls play in shaping contemporary corporate environments.
Role of the Telephone in Modern Business: An In-depth Examination. In our dedicated study, we encompassed the insights of over 400 industry leaders, spanning various professional hierarchies and industrial sectors. This eclectic group, representing both global east and west, unraveled some intriguing consistencies across various business fronts.
businesses firmly believe that the telephone remains their premier tool for customer relations.
enterprises concur that the telephone's relevance in customer interactions isn't waning anytime soon.
people said they manage phone calls amidst their regular duties.
A missed call is a missed opportunity.
and if you can't do that effectively, that's why we're here for you.
Recall your last telephone interaction with a business entity. Did your patience thin out while lingering on the line?
That's likely a Yes, because no one enjoys their time being wasted.
64%of potential clients disconnect if not connected to a human within 5 minutes of placing a call.
80%
opt for a human on a telephone over chatbots or emails, accentuating the vital role of the telephone in modern business.
75% of
small businesses harness business calls to foster relationships and troubleshoot.
66% of businesses
see a lasting role for the telephone in sales even five years ahead.
Over half of the executives invest 3.5 hours daily in calls.
This amounts to two business days weekly
Remarkably, 8 out of 10 believe a 24/7 call service would be profitable in the long run.
Telephones remain central in business for sales, support, and reputation. Yet, missed calls and long waits persist
Look no further, let's be your partner in success.
At EmpireOne, we pride ourselves on our team of highly
skilled and experienced call center agents. We are
ready to provide solutions for all your customers.
EmpireOne Contact Center is your partner in call center
solutions. With our customer contact services, BPO, and
specialized industry solutions, we help you unlock the
potential of your business.
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