We know your technology inside and out to provide premium tech support.

EmpireOne GS is designed and engineered to focus on technical support, supply change management, relationship management, and contract management. We serve clients 24 hours per day, 7 days per week, while providing crucial information about customer sentiment to help you grow.

Customer Service & Tech Support

  • Omni-channel assistance for consumer appliances and electronic devices.
  • Multi-channel support options enable us to minimize product returns while delivering support to customers on virtually any device.
  • Premium customer service to ensure that clients don’t get frustrated with endless call transfers or dead-end answers.

Data & Analytics

  • Intelligent data and analytics solutions provide an opportunity to make product refinements and optimize customer service.
  • Increased and improved customer loyalty through insights.

Product Life Cycle Management & Revenue

  • Subscription and warranty management.
  • Our agents reaching out to businesses or consumers to sell your products or services.
  • Our contact centre solutions ensures exceptional experience in every interaction.