Retail and E-Commerce

Don’t let bad communication get in the way of selling your product.

EmpireOne GS effectively manages the changing needs of our retail clients by providing a wide array of cost-effective omni-channel solutions. Consumers today are smarter than ever, expecting mobile shopping, personalized service, and effortless interaction. Our state-of-the-art infrastructure is a catalyst to meaningful and long-lasting interactions with every customer.

Smart Management

  • Unforgettable end-to-end customer experience.
  • Contact centre services for order management, customer support, and return management.
  • Efficient, highly-flexible teams are designed to manage daily call fluctuations and seasonal changes 24 hours a day, 7 days a week.

Boost Sales & Reduce Costs

  • Inbound and outbound calling.
  • Reach out to new and existing customers.
  • Promote products and services through cross-selling and upgrades.
  • Cost-save through customer service infrastructure and training.

E-Commerce Management

  • Optimize your website for mobile interfaces
  • Assist in shifting retail operations online or update product listings and inventory.