Provide patients and members with fast, reliable customer care.

An aging global population prompts the same challenge to medical practitioners, health insurance providers, medical supply/pharmaceutical distributors and retail pharmacies: how do we manage rising costs but deliver exceptional patient care? EmpireOne GS is committed to working with healthcare partners to deliver exceptional patient care. We are HIPPA compliant and each of our solutions is built to consider existing resource allocation, staffing shortages, revenue cycles and administrative support all with making the patient experience and satisfaction the priority.

Customer Service: Patient & Member Care

  • Manage inbound and outbound calls to schedule appointments or answer general inquiries.
  • Contact patients based on their preferred method of communication.
  • Improve patient satisfaction through a proactive outreach approach.

Technical Support & Device Aid

  • Technical support for manufacturers, distributors and suppliers of medical equipment.
  • Help users maximize the value of your products.
  • Increase quality assurance through monthly analytics and reporting.

Administration and Management: Back-office Support

  • Back-office support systems are designed to simplify your practice and increase your revenue.
  • Our contact centre provides office support solutions such as filing, organizing and the retrieving of information that will help to enhance your operations.