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Healthcare

Provide patients and members with fast, reliable customer care.

EmpireOne offers exceptional, HIPAA-compliant patient solutions like administrative support, smart resource allocation, addressing staffing shortages, and monitoring revenue cycles to manage costs while keeping patient satisfaction at the forefront.

Customer Service: Patient & Member Care

  • Be there for your patients day-in and day-out by answering their queries and scheduling appointments through inbound and outbound calls.
  • Make time for your patients and take proactive care of them by reaching out with warm and friendly agents through their preferred method of communication.

Technical Support & Device Aid

  • Our agents will become experts in your tools and equipment to provide on-the-spot technical support for manufacturers, distributors, and suppliers of medical equipment.
  • Help your medical patients make the most out of your products with one-on-one expert guidance and walkthroughs by call center agents who are patient & caring.
  • Maintain quality assurance through monthly analytics and reporting that’s regularly monitored by diligent agents.

Administration and Management: Back-office Support

  • Run your practice smoothly with back-office support systems like filing and organizing information or documents that improve your workflows, maintain patient privacy, and increase your revenue.