Provide patients and members with fast, reliable customer care.
EmpireOne offers exceptional, HIPAA-compliant patient solutions like administrative support, smart resource allocation, addressing staffing shortages, and monitoring revenue cycles to manage costs while keeping patient satisfaction at the forefront.
Customer Service: Patient & Member Care
Be there for your patients day-in and day-out by answering their queries and scheduling appointments through inbound and outbound calls.
Make time for your patients and take proactive care of them by reaching out with warm and friendly agents through their preferred method of communication.
Technical Support & Device Aid
Our agents will become experts in your tools and equipment to provide on-the-spot technical support for manufacturers, distributors, and suppliers of medical equipment.
Help your medical patients make the most out of your products with one-on-one expert guidance and walkthroughs by call center agents who are patient & caring.
Maintain quality assurance through monthly analytics and reporting that’s regularly monitored by diligent agents.
Administration and Management: Back-office Support
Run your practice smoothly with back-office support systems like filing and organizing information or documents that improve your workflows, maintain patient privacy, and increase your revenue.