Communications & Media

Pinpoint customer trends and insights through high-quality customer service

EmpireOne GS will help you build consumer loyalty, providing analytics and data for additional insight around your communication strategy. Our low-effort customer service strategies are guaranteed to deliver consistent quality while improving brand value and reducing customer turnover.

Customer Service

  • A wide array of omni channel options such as live chat, social media engagement, or phone support to your customers.
  • All customer service expert interactions performed through our contact centre will demonstrate the care and commitment you have toward your audience.

Billing & Subscription Management

  • End-to-end order support.
  • Billing assistance
  • Subscription management: technical support, retention, and cancellations
  • Cross-selling services such as paper-to-digital upgrades or bundled services

Customer Insights & Reporting

  • Identify trends, product weakness, or service improvements through reporting.
  • BPO allows you to gain insights around common customer complaints or product or service comments.