Dealer/Supplier Administration & Management
- Manage national or local-level admi4istration and contact support operations.
- Manage national or local-level administration and contact support operations.
- Build quality relationships with your customers and clients.
Technical Support
- Trained agents improve fix rates at the first point of contact.
- Customers can access manuals, OEM product information, data libraries, and product specs, improving satisfaction.
- State-of-the-art reporting and analytic mechanisms detect early warnings of design and engineering flaws.
- We reward ourselves with fun...lots of it!!!
Product & Warranty Assistance
- Customer service experts provide assistance to manufacturers, dealers, suppliers, and vehicle owners with warranty repair or online order questions.
- Process requests while performing legitimacy audits to reduce fraud and minimize costs.
- Contact centre works with your operations department to improve the speed and quality of support provided.
Recall Management
- We strive to keep our people happy in a healthy work environment.
- Contact centre handle full life-cycle of recall management from first notice to vehicle repair, collection, or payment/reimbursement processing.
- Customer service experts assist customers to action on recall, ensuring satisfaction in ease-of-process and end-result.